Welcome to the AI Business Leadership Podcast! In this episode, we look at maximising retail success! Our host has a fascinating conversation with Ian Scott, an independent retail consultant and a Rethink Retail Top 100 Influencer. With over 20 years of experience, Ian shares his journey in the retail industry and offers his expert insights on the evolving role of AI in retail.
We explore how AI is transforming in-store experiences, from enhancing customer service to optimizing operations. Ian delves into the unique aspects of physical retail that AI can amplify—like human interaction, product tangibility, and the power of peripheral vision in stores. He also shares practical examples of AI in action, such as personalized fragrance experiences and efficient stock management.
If you’re curious about the future of AI in retail and how it can empower both staff and customers, this episode is a must-watch. Stay tuned as we discuss the balance between AI and human interaction, and what the next decade might hold for the retail industry.
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